This Returns Policy applies to orders and purchases initiated through referral links on the website nutrashop.co.nz. As an affiliate marketing platform, nutrashop.co.nz does not manufacture, warehouse, stock, sell, or ship products directly. All purchases are completed with independent third-party retailers, and returns or refund requests are subject to the policies of the respective retailer and New Zealand law.
1. Consumer Guarantees Act 1993 (CGA)
Goods purchased by New Zealand consumers come with statutory guarantees under the Consumer Guarantees Act 1993 (CGA) that cannot be excluded. You are entitled to a repair, replacement, or refund if the product fails to comply with statutory guarantees of acceptable quality, fitness for purpose, or correspondence with description. If a failure cannot be remedied or is of a substantial character, you are entitled to reject the goods and request a full refund from the seller.
2. Change of Mind Returns
Under New Zealand law, retailers are not legally required to accept returns or offer refunds simply because a customer changes their mind or no longer wants a product. However, many partner retailers offer voluntary change-of-mind return policies (typically within 14 to 30 days of delivery), provided the item is returned in brand new, unopened condition with intact original seals. Please review the specific retailer’s return terms prior to purchase.
3. Items Excluded from Return for Health & Hygiene
For health, hygiene, and public safety reasons, the following products are generally excluded from change-of-mind returns across partner retailers:
- Dietary supplements, vitamins, and nutritional goods with broken safety seals or opened packaging
- Skincare, cosmetics, and personal care products that have been unsealed or used
- Perishable items or custom products
4. How to Return a Product
To request a return, refund, or exchange, please follow the merchant’s specified return process:
- Locate your order confirmation email and invoice number received from the partner merchant.
- Contact the merchant’s customer service team directly via their website or support email.
- Follow the return instructions, obtaining a Return Merchandise Authorization (RMA) if required, and dispatch the package to the merchant’s designated return facility.
5. Refund Processing
When an eligible return is accepted by the merchant, refunds are typically credited back to the original method of payment (such as credit card, PayPal, or Afterpay) within 5 to 10 business days. Return shipping costs are usually the responsibility of the purchaser unless the product is faulty or does not match its description under the CGA.
6. Affiliate Disclaimer & Support
nutrashop.co.nz does not process financial transactions, manage physical returns, or issue refunds directly. For any inquiries regarding your order status, return authorization, or refund progress, please contact the customer support team of the retailer from whom you made the purchase.